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Terms & Conditions

Critter Caretakers Terms and Conditions

Effective Date: May 31, 2025

1. Acceptance of Terms

Welcome to Critter Caretakers

These Terms and Conditions ("Terms," "T&C") govern your access to and use of the website crittercaretakers.com (the "Site"), our mobile applications (if any), and all related services, features, content, and applications offered by Critter Caretakers ("Critter Caretakers," "we," "us," or "our"), including our online marketplace connecting pet owners with independent pet care service providers, our e-commerce store, and our resource center (collectively, the "Services").

By accessing or using our Site or Services in any manner, you ("User," "you," "your") signify that you have read, understand, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms or the Privacy Policy, you may not access or use the Services.

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use our Services.

2. Description of Services

Critter Caretakers provides an online platform that connects individuals seeking pet care services ("Pet Owners" or "Clients") with independent pet care service providers ("Independent Contractors" or "ICs") offering services such as pet sitting, dog walking, grooming, training, and other pet-related services. Critter Caretakers may also operate an e-commerce store ("eStore") for pet products and provides an informational resource center.

IMPORTANT: Critter Caretakers acts as a technology platform and marketplace to facilitate these connections. Independent Contractors are not employees, agents, or partners of Critter Caretakers. They are independent third-party providers who set their own schedules and methods of service delivery, within the guidelines of our platform. Critter Caretakers does not directly provide pet care services (unless explicitly stated for a specific offering) and is not responsible for the conduct, actions, or omissions of any User of the Services, whether Pet Owner or Independent Contractor, except as otherwise expressly set forth herein. We conduct certain vetting processes for ICs, such as background checks (as described on our Site), but we do not guarantee the quality, safety, or legality of the services provided by ICs or the accuracy of information provided by any User.

3. User Accounts

  • Registration: To access certain features of the Services, you may be required to register for an account, such as Time to Pet. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
  • Account Security: You are responsible for safeguarding your password and any other credentials used to access your account. You agree not to disclose your password to any third party. You must notify Critter Caretakers immediately of any unauthorized use of your account. Critter Caretakers is not liable for any loss or damage arising from your failure to protect your account credentials.
  • Account Termination/Suspension: Critter Caretakers reserves the right to suspend or terminate your account and access to the Services at our sole discretion, without notice or liability, for any reason, including but not limited to a breach of these Terms.

4. User Conduct and Obligations

All Users agree to use the Services in a lawful and respectful manner. You agree not to:

  • Violate any applicable local, state, national, or international law or regulation.
  • Post, upload, or transmit any content that is fraudulent, false, misleading, defamatory, obscene, pornographic, vulgar, offensive, or promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group.
  • Harass, threaten, stalk, or otherwise abuse another User.
  • Use the Services for any commercial solicitation purposes not expressly permitted by Critter Caretakers.
  • Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
  • Interfere with or disrupt the Services or servers or networks connected to the Services.
  • Use any data mining, robots, or similar data gathering or extraction methods.
  • Infringe upon the intellectual property rights of Critter Caretakers or any third party.

Specific Obligations for Pet Owners:

  • Provide accurate, complete, and up-to-date information about your pets, including health, behavior, and specific care needs.
  • Ensure a safe environment for ICs to perform services in your home or designated location.
  • Comply with all booking and payment obligations as outlined herein and at the time of booking.
  • Communicate respectfully and professionally with ICs.

Specific Obligations for Independent Contractors:

  • Provide accurate, complete, and up-to-date information about your experience, skills, and services offered.
  • Perform services in a professional, compassionate, and competent manner, adhering to best practices in pet care and any specific instructions agreed upon with the Pet Owner.
  • Maintain any necessary licenses, insurance (beyond what Critter Caretakers may facilitate or require), and qualifications for the services you offer.
  • Communicate respectfully and professionally with Pet Owners and Critter Caretakers.
  • Comply with all terms outlined in your Independent Contractor Agreement with Critter Caretakers.

5. Service Bookings, Payments, Cancellations, and Refunds (Marketplace)

  • Bookings: Pet Owners can request services from ICs through the platform. A booking is confirmed when an IC accepts the request and full payment has been made as per the platform's process.
  • Payments (Pet Owners): You agree to pay all fees for services booked through the platform at the rates presented to you at the time of booking, or at the very latest and with permission, prior to the first visit of the schedule. Payments are processed through Time to Pet who we do not control, own nor operate.
  • Cancellations & Refunds (Pet Owners): Our cancellation and refund policy for services will be clearly displayed at the time of booking or in a separate policy document on our Site (Client Agreement). Generally, cancellations made with sufficient notice may be eligible for a full or partial refund, while late cancellations may incur a fee.
  • Payouts (Independent Contractors): ICs will be compensated for completed services according to the terms specified in their Independent Contractor Agreement with Critter Caretakers and the payout schedule outlined on the platform. Critter Caretakers may deduct a service fee or commission from the amount paid by the Pet Owner, as agreed upon with the IC.
  • Disputes: Critter Caretakers may, but is not obligated to, provide a dispute resolution mechanism for issues arising between Pet Owners and ICs.

6. E-Store Terms

  • Product Information: We strive to display accurate product descriptions, images, and prices on our eStore. However, we do not warrant that product descriptions or other content are error-free.
  • Orders & Acceptance: Your placement of an order does not necessarily assure acceptance of your order. We may require additional information or verification before accepting an order. We reserve the right to refuse or cancel an order for any reason.
  • Payment: Payment for eStore products is due at the time of order and will be processed through our third-party payment processor(s).
  • Shipping: Shipping policies, costs, and estimated delivery times will be specified at the time of purchase or in a separate shipping policy. [Specify if you handle shipping or if local vendors ship directly].
  • Returns & Refunds (Products): Our return and refund policy for eStore products will be clearly displayed on our Site [e.g., Link to eStore Return Policy if separate].

7. Independent Contractor Relationship

All Independent Contractors using the Critter Caretakers platform are independent business owners. ICs are not employees, partners, legal agents, or joint venturers of Critter Caretakers. ICs are solely responsible for:

  • Determining the manner and means by which they provide their services.
  • Their own tax obligations, insurance (including liability, workers' compensation, etc., unless Critter Caretakers explicitly states it provides certain coverage for services booked through the platform), and business expenses.
  • Obtaining and maintaining any necessary licenses, permits, or registrations required to perform their services.

Critter Caretakers provides a platform for connection, facilitates payments, and may offer tools and resources, but does not control or direct the ICs' work performance, except for adherence to general platform guidelines and quality standards.

8. Intellectual Property Rights

  • Our Content: The Services and all materials therein or transferred thereby, including, without limitation, software (such as the Odoo platform components we utilize and customize), images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, and music (the "Critter Caretakers Content"), and all Intellectual Property Rights related thereto, are the exclusive property of Critter Caretakers and its licensors. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights.
  • User Content: You may be able to create, post, or share content, such as text, photos, videos, or reviews ("User Content"). You retain all rights in, and are solely responsible for, the User Content you post to the Services. By posting User Content, you grant Critter Caretakers a non-exclusive, royalty-free, worldwide, sub-licensable, transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in connection with operating and providing the Services and for our marketing and promotional purposes.
  • Feedback: Any feedback, comments, or suggestions you may provide regarding Critter Caretakers or the Services ("Feedback") is entirely voluntary, and we will be free to use such Feedback as we see fit and without any obligation to you.

9. Disclaimers of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CRITTER CARETAKERS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

CRITTER CARETAKERS MAKES NO WARRANTY THAT: (A) THE SERVICES WILL MEET YOUR REQUIREMENTS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS; OR (E) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

WE ARE NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF OUR SERVICES (INCLUDING PET OWNERS AND INDEPENDENT CONTRACTORS). WE DO NOT GUARANTEE THE SUITABILITY, SAFETY, OR ABILITY OF INDEPENDENT CONTRACTORS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

INFORMATION PROVIDED IN OUR RESOURCE CENTER IS FOR GENERAL INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE PROFESSIONAL VETERINARY OR PET CARE ADVICE. ALWAYS SEEK THE ADVICE OF YOUR VETERINARIAN OR OTHER QUALIFIED PET CARE PROFESSIONAL WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION OR CARE OF YOUR PET.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CRITTER CARETAKERS OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF CRITTER CARETAKERS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF OR RELATING TO: (A) YOUR USE OR INABILITY TO USE THE SERVICES; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES; (C) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (D) ANY SERVICES PROVIDED BY INDEPENDENT CONTRACTORS OR ANY INTERACTIONS BETWEEN YOU AND OTHER USERS (INCLUDING PET OWNERS AND INDEPENDENT CONTRACTORS); (E) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; OR (F) ANY OTHER MATTER RELATING TO THE SERVICES.

IN NO EVENT SHALL CRITTER CARETAKERS' TOTAL AGGREGATE LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) EXCEED THE GREATER OF (A) THE AMOUNT OF FEES PAID BY YOU TO CRITTER CARETAKERS FOR THE SERVICES IN THE SIX (6) MONTHS PRIOR TO THE ACT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

11. Indemnification

You agree to defend, indemnify, and hold harmless Critter Caretakers and its officers, directors, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (a) your use of and access to the Services; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (d) any claim that your User Content caused damage to a third party; or (e) your interactions with any other User, including any services provided by ICs or received by Pet Owners. This defense and indemnification obligation will survive these Terms and your use of the Services.

12. Dispute Resolution and Governing Law

These Terms and any action related thereto will be governed by the laws of the State of Arizona without regard to its conflict of laws provisions.

Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in Maricopa County, Arizona, using the English language in accordance with the Arbitration Rules and Procedures of American Arbitration Association then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. Notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction.

For any arbitration you initiate, you will pay the filing fee and Critter Caretakers will pay the remaining American Arbitration Association fees and costs. For any arbitration initiated by Critter Caretakers, Critter Caretakers will pay all American Arbitration Association fees and costs.

YOU AND CRITTER CARETAKERS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

13. Term and Termination

These Terms will remain in full force and effect while you use the Services. You may terminate your use of the Services or your account at any time by following the instructions on the Site or by contacting us.

We may terminate or suspend your access to or use of the Services or your account, in whole or in part, at our sole discretion, at any time and without prior notice or liability to you, for any reason or no reason, including without limitation if you breach any of these Terms.

Upon termination, all provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Third-Party Links and Services

The Services may contain links to third-party websites or services that are not owned or controlled by Critter Caretakers. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Critter Caretakers shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. We rely on third-party platforms like Odoo for our website and Time To Pet for certain scheduling functionalities, whose terms and conditions and privacy policies may also apply to your interaction with those aspects of our Service.

15. Modifications to Terms

Critter Caretakers reserves the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Services.

16. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy and any other legal notices or terms published by Critter Caretakers on the Site (including but not limited to any Independent Contractor Agreement, if applicable), shall constitute the entire agreement between you and Critter Caretakers concerning the Services.
  • Severability: If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.
  • No Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Critter Caretakers' failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
  • Assignment: These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Critter Caretakers without restriction.
  • Headings: The section headings in these Terms are for convenience only and have no legal or contractual effect.

17. Contact Information

If you have any questions about these Terms, please contact us:

Critter Caretakers Email: tony@crittercaretakers.com
Address: 17723 W Ventura St Surprise Arizona 85388
Phone: 480.553.0105